Yes, they did it! Finally, last night’s announcement from Oracle Support brought a long-missed feature: We can opt-in to get Service Request details in MOS’ notification emails. It’s of great benefit when you are on the road, no need to log in to the far-famed support portal.
This is how the CUA has to allow it for the CSI in general:
![Customer User Administrator Setup Customer User Administrator Setup](http://www.oracleimg.com/us/dm/my-oracle-support-prog-bnr-500x224-1956156.png)
And this is what every user has to do to benefit from detailed mailings:
![Individual User Setup Individual User Setup](http://www.oracleimg.com/us/dm/individual-user-setup-bnr-500x213-1956155.png)
![Personal Information Personal Information](http://www.oracleimg.com/us/dm/profile-user-info-bnr-400x207-1956158.png)
Have only a few, but successful SRs… 🙂
Martin