Yes, they did it! Finally, last night’s announcement from Oracle Support brought a long-missed feature: We can opt-in to get Service Request details in MOS’ notification emails. It’s of great benefit when you are on the road, no need to log in to the far-famed support portal.
This is how the CUA has to allow it for the CSI in general:
And this is what every user has to do to benefit from detailed mailings: